Return & Refund Policy

Return & Refund Policy

Last Updated: January 1, 2026

1. Return Eligibility

• All products, whether sealed or opened, are eligible for return within 30 days from the date of delivery.
• Items must be returned in their original packaging, including all accessories, labels, and user manuals.
• Products damaged due to misuse, accidental damage, or unauthorized modifications are not eligible for return.

2. Return Process

1. Initiate Your Return
   Contact our customer support team at [email protected] or via Live Chat with your order number and the reason for your return. We will provide you with a return authorization number.
2. Ship the Item
   Send your return to our official return address:
             HENG MING TRADING LIMITED (TikBest)
             FLAT/RM 11 BLK C 13/F WONG KING INDUSTRIAL BUILDING 192-198 CHOI HUNG ROAD SAN PO KONG KL
   
   Please include your return authorization number on the package.
3. Track Your Return
   Keep your shipping receipt until your return is processed, in case we need to verify delivery.

3. Refund Processing

• Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
• Approved refunds will be processed within 5 business days and credited back to your original payment method.
• Depending on your card issuer’s processing time, it may take an additional 7–10 business days for the refund amount to appear in your account statement.

4. Exceptions

• Clearance items and personalized products are non-returnable and non-refundable, unless they arrive defective or damaged.
• Shipping fees for returns are the responsibility of the customer, unless the return is due to a defective or incorrect item.